1. All prices are in pounds sterling £ inclusive of the current rate of Value Added Tax VAT applied in the UK (where applicable) and are correct at the time of entering the information onto the system. We accept Visa, Visa Delta, Mastercard, and Visa Electron.  Pembroke Castle reserves the right to increase or decrease our prices at any time before booking.
2. It is the sole responsibility of the bearer of this ticket to check the opening, event and tour times of Pembroke Castle.  We reserve the right to change these times.
3. Tickets are not valid for groups and can only be used by individuals unless expressly stated.  For group bookings please contact us.
4. No two special offers can be used in conjunction with each other.
5. Children under the age of 16 must be accompanied by an adult, aged 18 or over.
6. Pembroke Castle reserves the right, in its absolute discretion, to refuse entry to or remove from its premises or the vicinity, any person who:
   • has been convicted of a criminal offence, which, in its opinion, is likely to affect the safety or enjoyment of others;
   • has behaved in a manner or is likely to affect the safety or the enjoyment of others;
   • has used threatening, abusive, or insulting words or behaviour, or in any way provokes or behaves in a manner which may provoke a breach of the peace;
   • is thought to be under the influence of alcohol or other substances.
7. Any behaviour likely to cause annoyance or confusion of any kind to others is not permitted.  Visitors are expected to respect and conform to local laws and customs.  If, in Pembroke Castle's opinion, a visitor is behaving in such a way to cause danger, distress, or annoyance to others, or damage to property, he/she may be removed from the premises without refund.  In addition, he/she must meet any expenses incurred as a result of such behaviour.
8. Save as otherwise permitted by Pembroke Castle, all persons entering must pay for admission.  Tickets must be retained at all times and submitted for inspection if required.  Any person attempting to gain admission without a valid ticket may be ejected.
9. Pembroke Castle will use all reasonable endeavours to ensure that all of its exhibits/displays are open for use by visitors during normal opening hours.  However, Pembroke Castle reserves the right , in its absolute discretion, whether for safety resons or otherwise, and with or without prior notice, to close either fully or partially.  In the event of full closure, Pembroke Castle will refund any visitor the cost of his or her prepaid ticket, if that ticket has been purchased for that day and not been transferred at the discretion of the visitor.  Otherwise Pembroke Castle shall have no liability whatsoever, including no liability for travel expenses or any other out-of-pocket expenses.
10. Other than liability for death or personal injury resulting from Pembroke Castle's negligence, Pembroke Castle, its employees and agents shall not be liable for any loss or damage, direct or indirect, howsoever arising.
11. Only food and beverages purchased from Pembroke Castle may be consumed in the Pembroke Castle Cafe, otherwise, these must be consumed outside, where there are plenty of picnic tables available.
12. In accordance with Smoke-free Premises etc. (Wales) Regulations 2007, smoking is strictly prohibited in any enclosed or susbtantially enclosed area within the castle.
13. Pets or animals are expressly prohibited, with the exception of well-behaved dogs on short leads, guide dogs, and hearing dogs; however, only guide dogs or hearing dogs are allowed in Pembroke Castle's Gift Shop and Cafe.
14. If, for some reason, you are unhappy with any aspect of your Booking with us, please contact us.  Where possible, please quote the relevant Booking Reference Number and provide all other relevant information.

Ticket Policy

Admission Tickets

1. Admission tickets are valid for one day admission. Each ticket is valid for one person.
2. An admission ticket includes, for the date purchased, entrance to the castle, and access to any free guided tours and free events happening during our regular opening hours, unless otherwise stated.
3. Please be aware that the purchase of an Admission Ticket does not allow you access to special events such as Outdoor Theatre, Ghost Tours, and concerts.  To purchase tickets for special events, you must place a separate order.
4. Tickets are non-refundable and may not be copied, transferred or resold to other parties.  Please be aware that each ticket will be scanned on admission, and visitors holding copies of your ticket will be refused entry.
5. Admission prices are for the date you have purchased, and these prices will remain the same until the end of that year.
6. There is no student or army concession on Admission Tickets. The concession rate applies to the over 65s, under-16s, and the registered disabled.
7. Children under the age of 3 go free.
8. Children under 16 must be accompanied by an adult (18+).
9. For registered disabled visitors accompanied by a carer, both must purchase a tickets, but this will be at the concession rate.  You may be asked to provide proof of your registered disability.
10. School and Group Booking rates are only applicable when booked 48 hours in advance, over the phone.  To place such a booking, please contact us.
11. The Pembroke Castle Membership discount of 10%, only applies to purchases made in our Gift Shop and Cafe, and does not apply to any ticket purchases.
12. Visitors should check opening times before a visit.
13. Unless permission has been granted by Pembroke Castle, you may not combine a ticket with any hospitality, travel or accommodation service and / or any other merchandise, product or service to create a ticket package, and sell or otherwise transfer such ticket package for profit or commercial gain.
14. A ticket shall not be used for advertising or promotions unless formal written permission is given by Pembroke Castle.
15. Occasionally, our free regular events and free guided tours are cancelled, or the times changed, for a variety of reasons, please contact us for exact instructions in this instance.
16. All prices are in pounds sterling £ inclusive of the current rate of Value Added Tax VAT applied in the UK (where applicable) and are correct at the time of entering the information onto the system. We accept Visa, Visa Delta, Mastercard, and Visa Electron.
17. In line with Government COVID-19 guidance we will be asking for contact details from the lead member of any group.  These contact details will be sued for contact tracing only and will only be passed on to the local authority if requested because of an outbreak linked to Pembroke Castle.  Contact details will be destroyed after 21 days.  

Event Tickets

1. Event tickets are valid for the event and date purchased only. Each ticket is valid for one person.
2. An Event ticket includes entrance to the castle at the time of the event, and the event booked.  Please be aware that there may be restricted access in the castle during special events, and the same access, services, and amenities open to day visitors may not be available.
3. Please be aware that the purchase of an Event Ticket does not double up as an Admission Ticket for daytime entry into the castle, or that day's free regular events or free guided tours.  To purchase an Admission ticket for a particular day, you must place a separate order.
4. Tickets are non-refundable and may not be copied, transferred or resold to other parties.  Please be aware that each ticket will be scanned on admission to the event, and visitors holding copies of your ticket will be refused entry.
5. Event prices are for the date you have purchased, and Pembroke Castle reserve the right to change the price of any sequential events.
6. There are no concessionary prices unless otherwise stipulated.
7. Children under 16 must be accompanied by an adult (18+).
8. For registered disabled visitors accompanied by a carer, both must purchase a ticket.  Whether there is a concessionary rate or not in this instance, will be detailed in the Event information on this website.  In the case of concessions for registered disabled visitors, you may be asked to show proof of your registered disability.
9. Pembroke Castle Membership does not include access to special events, and Event Tickets must be purchased regardless of Membership.  The Member's discount of 10%, only applies to purchases made in our Gift Shop and Cafe, and does not apply to any ticket purchases.
10. Visitors should check event times before their visit.
11. Unless permission has been granted by Pembroke Castle, you may not combine a ticket with any hospitality, travel or accommodation service and / or any other merchandise, product or service to create a ticket package, and sell or otherwise transfer such ticket package for profit or commercial gain.
12. A ticket shall not be used for advertising or promotions unless formal written permission is given by Pembroke Castle.
13. Occasionally our special events are cancelled, or the times changed, for a variety of reasons.  If you have purchased Events Tickets online or given contact details in-store when purchasing your tickets, we will endeavour to contact you in advance to notify you of these changes. See below for information regarding refunds.
14. All prices are in pounds sterling £ inclusive of the current rate of Value Added Tax VAT applied in the UK (where applicable) and are correct at the time of entering the information onto the system. We accept Visa, Visa Delta, Mastercard, and Visa Electron.

Refunds

1. Ticket(s) are non-refundable. There will be no refunds due to weather conditions, length of queues, waiting times, changes to regular free events, free guided tours or partial closure of the castle. In the event of adverse weather conditions, areas of the castle may be closed off for the safety of our visitors.  Refunds will not be given in this instance.  It is up to the visitor to check our website, social media, or phone in advance for any weather closure updates.
2. If, however, adverse weather conditions lead us to cancel a special after-hours event, or to the full closure of the castle, then full refunds will be issued. If you require a refund in this instance, please contact us within 7 working days of the site closure. Requests received outwith this time frame will not be granted.
3. On receipt of a refund request, we will endeavour to process your request within 7 days on receipt of your application. If your request is approved we will process your payment back to the card used to make the purchase. It may take up to 5 working days for funds to return to your account.

Online Transactions

Purchase Policy

1. You will be guided through the process of placing an order by a series of simple instructions on the website.  You will be sent an order confirmation email detailing the tickets which you have purchased.  All tickets, with the exception of Rock the Castle tickets, are in the form of e-tickets.  You must show this e-ticket in the Castle's Gift Shop before being allowed admission, either as a print-out showing the barcode, or on a mobile device.
2. Non-acceptance of an order may be a result of one of the following:
   • Our inability to obtain authorisation for your payment;
   • Technical errors;
   • You not meeting the eligibility to order criteria set out in the Registration & Security section above.
3. Tickets purchased are non-refundable and non-transferable for re-sale or otherwise to other parties.
4. Unless permission has been granted by Pembroke Castle, you may not combine a ticket with any hospitality, travel or accommodation service and / or any other merchandise, product or service to create a ticket package, and sell or otherwise transfer such ticket package for profit or commercial gain.
5. A ticket shall not be used for advertising or promotions unless formal written permission is given by Pembroke Castle.
6. It is your responsibility to check your order and tickets throughout the online purchase process; mistakes can not always be rectified.
7. Whilst we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible.
8. Occasionally events are cancelled for a variety of reasons, please contact us for exact instructions in this instance.
9. To complete a transaction when purchasing tickets on our website, you will be asked to complete a checkbox acknowledging that you have read and understand our Terms & Conditions. This also indicates that you have acknowledged and accept our Terms & Conditions. 
10. In line with Government COVID-19 guidance we will be asking for contact details from the lead member of any group.  These contact details will be sued for contact tracing only and will only be passed on to the local authority if requested because of an outbreak linked to Pembroke Castle.  Contact details will be destroyed after 21 days.  

Payment

1. All prices are in pounds sterling £ inclusive of the current rate of Value Added Tax VAT applied in the UK (where applicable) and are correct at the time of entering the information onto the system. We accept Visa, Visa Delta, Mastercard, and Visa Electron.
2. The total cost of your order is the price of the Ticket(s), including any Booking Fees & Postage, if applicable. Payment can be made by any of the methods specified above and payment will be debited and cleared from your account at time of order. Prices may change at any time prior to acceptance of your order.
3. You confirm that the credit/debit card that is being used is yours.
4. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
5. Credit card transactions are made on a separate secure server, with full encryption of all credit card data. Your credit card details and personal information will not be shared with any other company or organization. 

Ticket Printing & Delivery 

1. All tickets, with the exception of Rock the Castle tickets will be in e-ticket format only. Customers will receive an email confirmation with their Print at home ticket(s). Customers must show this ticket, either printed out or on a mobile device, in Pembroke Castle's Gift Shop on the day of their visit.
2. If you have purchased Rock the Castle tickets, you will receive an email confirmation with Proof of Purchase attached as an Adobe PDF. This Proof of Purchase is not a ticket and will not give you access to the event. Tickets will be posted within a month of purchase via Recorded Delivery, and will require you to sign on receipt.  Please note that you will need these tickets to gain access to the event on the day. Pembroke Castle will not accept liability for lost or damaged tickets after their receipt. If you have not received your tickets, please contact us as soon as possible before the event.

Description of Tickets

1. We will take all reasonable care to ensure that all details, descriptions and prices of Tickets appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.
2. Any description given is for information only and does not constitute a sale by description. No warranty (express or implied) is given concerning the quality, condition or suitability for any purpose of any Tickets purchased.

Refunds

1. Please check the Refunds section above.